Email support
For product, payment, and existing-order questions. We reply within 1 business day.
Email us →Support
We're here to help — reliably
Most questions are answered in our self-serve guides in under a minute. For everything else, our support team replies within 1 business day.
< 1 day
average email reply
24 hours
delivery details
How can we help?
Order lookup
Already placed an order? Enter your order number and checkout email on the order page to view status and delivery details.
Find your order →Self-serve guides
Activation walkthroughs, subscription management, and refund policy — answers without waiting for a reply.
Browse guides →Frequently asked
Quick answers
Where are my delivery details?+
Your delivery details are emailed within 24 hours after payment confirmation. If not received within 24 hours, check your spam or promotions folder, then contact support if you still cannot find them.
Can I switch the subscription to my own account?+
Yes. Reply to your order email or contact support with your order number and the account email you want the subscription transferred to. We complete the transfer within 1 business day.
What is your refund policy?+
You can request a refund within the window described in our refund policy. Eligibility depends on delivery status and applicable consumer law. The full breakdown is on the Refund & shipping policy page.
Do you offer phone support?+
Yes. Email and the order-page self-serve tools can resolve every issue we have seen. If you have a special need and want a faster resolution, you can also reach our support team by phone at +1 (307) 683-1109.
Will I be charged sales tax or VAT?+
Sales tax is calculated at checkout based on your shipping address. VAT is included for EU and UK destinations where required by law. Your invoice shows every line item.
Can I get an invoice for my company?+
Yes. Your order page has a "Download invoice (PDF)" link in the receipt section. For company-name corrections, contact support with the desired invoice details.
Company information
Who we are
- Wonders Gate LLC
- Business Address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States.
- EIN: 98-1970313
- Country: United States
- Customer service email: Support@365-key.com
- Customer service phone: +1(307)683-1109
Still need a human?
Send us a message with your order number and the email used at checkout. We reply within 1 business day.
Email Support@365-key.com