Check your inbox
Open the email from 365 Key. The subject line includes your order number. If it is not in your inbox within 24 hours, check the spam or promotions folder.
View your orderActivation Guide
Activate your software in 3 simple steps
Your delivery details will arrive within 24 hours. Activate them within 24 hours of receiving them. If anything does not work as expected, our support team replies within 1 business day.
24 hours
delivery window
< 1 day
support reply time
Save your credentials
The email contains the provider account email and a temporary password, plus the product name and subscription term. Use the Manage subscription page to view the credentials again any time.
Manage subscriptionSign in and activate
Go to the account management page and sign in with the credentials from your email. The subscription is already attached to the account — download the software and start using it immediately. Please complete activation within 24 hours of receiving your delivery details. The subscription lasts for the term you purchased (1, 2, or 3 years).
Manage subscriptionFrequently asked
Activation questions, answered
When will I receive and activate my delivery details?+
Your delivery details are emailed within 24 hours after payment confirmation. Please open and activate them within 24 hours of receiving them. Contact support if the link does not work.
Do I need a vendor account to activate?+
It depends on the delivery method:
• Account credentials — you receive login details for an existing account that already has the subscription applied. No new vendor account is needed; just sign in.
• Activation code — you enter the code when prompted during software setup. Some products require a vendor account first, others do not; see the product page for the exact requirement.
• Invitation link — you click the link to accept the subscription to an existing licensed account. You may be prompted to sign in with an existing account, or the invitation creates one for you automatically.
Can I install on Windows and macOS?+
Check the product page for the exact system requirements — some products are Windows-only, others support both Windows and macOS.
How do I switch the subscription to my own account?+
After delivery, contact support with your order number and the email of the provider's account you want the subscription moved to. We transfer it within 1 business day.
What happens after the subscription term ends?+
The software continues to work, but new updates and support are disabled. You can renew at a discounted loyalty price — check your Manage subscription page for the latest offer.
Can I get a refund if activation fails?+
Yes. If we cannot resolve an activation issue within 5-10 business days, you are eligible for a full refund. See the refund policy for details.
Still stuck?
Reply to your order email or contact support — we usually respond within a few hours during business days.