Delivery Methods
365 Key delivers software subscriptions using one of three digital delivery methods, depending on the product:
- Account credentials — a username and password for a pre-provisioned account
- Invitation code — a alphanumeric code (e.g., X7K9-M2P4) to be redeemed on the provider''s activation page
- Invitation link — a URL (e.g., https://...invite/abc123) that accepts the subscription when clicked
Delivery Timeframe
- Delivery details are sent within 24 hours of payment confirmation
- Order review is typically completed within 1 business day
- If you have not received delivery details after 24 hours, check your spam folder, then contact Support@365-key.com
Refund Policy
Due to the digital nature of our products, the following refund terms apply regardless of delivery method:
1. Non-Delivery (Full Refund)
If you do not receive your delivery details (account credentials, invitation code, or invitation link) within 24 hours of payment, you are eligible for a full refund.
2. Invalid Delivery (Replacement or Full Refund)
If the delivery details are received but cannot be used:
- Account: cannot log in on first attempt
- Invitation code: system rejects the code as invalid or already used
- Invitation link: page shows error or link cannot be accepted
3. Expired Delivery (Non-Refundable)
- Account: no expiry, but issues arising after password change by the customer are not eligible for refund
- Invitation code: codes that expire without redemption are non-refundable
- Invitation link: links expire 24 hours after delivery. Links that expire due to non-use are non-refundable
4. Delivered and Activated (Non-Refundable)
Once the delivery has been successfully used:
- Account: customer has logged in successfully
- Invitation code: code has been redeemed
- Invitation link: link has been clicked and invitation accepted
5. Duplicate Order (Full Refund)
If you accidentally place a duplicate order, contact us within 2 hours (before delivery is sent) for a full refund.
Refund Processing Time
- Eligible refunds are processed within 5-10 business days to the original payment method
- Our team reviews each refund request within 1 business day
Refund Request Process
- Contact Support@365-key.com with your order number
- Include the email address used at checkout
- Provide proof of the issue (e.g., screenshot of error message)
Customer Responsibilities
- Provide accurate contact and delivery information at checkout
- Verify product compatibility and system requirements before purchase
- Use the delivery details within the specified validity period
- Contact support promptly if any delivery or activation issue arises
Consumer Law
Where mandatory consumer protection law applies, it overrides the terms above. Nothing in this policy limits any rights you may have under applicable law.
---
Last updated: September 10, 2026